DigiMember® Support Guidelines

Support channels

Holders of one or more DigiMember® PRO license (s) are entitled to access our email support provided through our ticketing system. Support is provided exclusively via this channel.

We do not offer telephone, video conferencing, online chat or in-person support services.

Support Hours

Our support team answers support requests, usually within 24-48 hours. Support times are Monday to Friday (excluding public holidays) from 9:00 am to 5:00 pm.

Support Services

DigiMember® is a WordPress plugin that covers a certain range of functions. This means that DigiMember® is not customized, adapted to customer requirements, and not all personal application areas are covered. Furthermore, DigiMember® is not compatible with all third-party tools.

We do not provide support for WordPress or other WordPress products or third-party tools that we have not developed. We do not offer custom development services for new or changed features related to our products. We strive to keep our products up to date and work with the latest version of WordPress. We can not guarantee that our products are compatible with older versions of WordPress.

Server Compatibility

We can not guarantee compatibility with all hosting server configurations, nor do we provide support for server-related issues. To minimize the chance of conflict, we recommend that you choose a hosting provider that complies with the WordPress requirements. Our customers have had positive experiences with this hosting provider.

Disclaimers

DigiMember® licensees can not distribute, distribute, or resell their support license key. The license is for the use of the license holder only. Use on Customer Web Sites is permitted in cases where the DigiMember® Licensee maintains a continuing relationship with the customer as a consultant or service provider. Only the DigiMember® licensee is authorized to request support or access resources.